Table of Contents
Summary: We collect only what we need to resolve your claim. We never sell your data. We never share it with advertisers. Your documents are encrypted and used solely for the purpose of fighting your dispute.
1. Information We Collect
When you use BEST-AI-LAWYER, we collect the following categories of information:
- Contact information: Your email address, used to communicate with you about your claim and send you confirmation emails.
- Claim details: The name of the company you are disputing, and your written description of the issue.
- Uploaded documents: Any files you choose to upload in support of your claim, such as bank statements, emails, contracts, screenshots, or receipts.
- Payment information: Processed securely through Stripe. We do not store your full card number, CVV, or banking details on our servers.
- Technical data: Your IP address, browser type, and basic usage data collected automatically when you visit our website.
2. How We Use Your Information
We use the information you provide exclusively for the following purposes:
- To build and submit your consumer dispute claim to the relevant company
- To communicate with you about the status of your claim
- To send you confirmation and update emails
- To process your payment securely
- To improve our AI systems and claim success rates (using anonymised, aggregated data only)
- To comply with applicable legal obligations
We do not use your information for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not use your documents to train AI models unless you have separately and explicitly opted in to do so.
3. How We Store and Protect Your Data
We take data security seriously and implement industry-standard measures to protect your information:
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher (HTTPS).
- Encryption at rest: Uploaded documents and personal data stored on our servers are encrypted at rest.
- Access controls: Access to your personal data is strictly limited to team members who need it to process your claim.
- Server location: Our servers are hosted in the United States with enterprise-grade cloud infrastructure providers.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:
- With the company you are disputing: Only the information necessary to submit and prosecute your claim (your demand letter and supporting documents). You authorise this when you submit your claim.
- With payment processors: Stripe processes your payment. Their privacy policy governs their use of your payment data.
- When legally required: We may disclose your information if required to do so by law, court order, or government authority.
- With service providers: We may share data with trusted service providers (e.g. email infrastructure) who are contractually bound to protect your data and use it only as directed by us.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct inaccurate data about you.
- Deletion: You can request that we delete your personal data, subject to any legal retention requirements.
- Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at privacy@best-ai-lawyer.com. We will respond within 30 days.
6. Cookies and Tracking
Our website uses minimal cookies necessary for the site to function correctly (e.g. security tokens). We do not use advertising cookies, tracking pixels, or third-party analytics that share your data with advertisers.
You can disable cookies in your browser settings. Disabling cookies may affect certain functionality of the website.
7. Data Retention
We retain your claim data for a period of 36 months following the resolution or closure of your case, after which it is securely deleted. This retention period allows us to assist you if a dispute is reopened or if further action is required.
You may request earlier deletion of your data by contacting us, subject to any legal obligations that require us to retain certain records.
8. Children’s Privacy
BEST-AI-LAWYER is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email.
Your continued use of BEST-AI-LAWYER after any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: privacy@best-ai-lawyer.com
- General inquiries: info@best-ai-lawyer.com
- Website: www.best-ai-lawyer.com
🔒 Your Privacy Matters
We built BEST-AI-LAWYER to fight for consumers — that means fighting for your privacy too. If you ever have a concern about how we handle your data, please reach out directly to privacy@best-ai-lawyer.com. We take every inquiry seriously.